At KEEPER SLEEP, delivery is more than transportation—it is the final step in creating the experience our customers expect.

Every order is carefully inspected, thoughtfully packaged, and prepared for shipment with the same attention to detail that goes into every KEEPER SLEEP product.

From the moment your order is placed until it arrives at your destination, our goal is to provide a reliable, transparent, secure, and professional delivery experience.

This Shipping & Delivery Policy explains how orders are processed, shipped, delivered, and supported before, during, and after transportation.

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Our Shipping Promise

Every KEEPER SLEEP order is prepared with care before leaving our facility.

We are committed to providing:

* accurate order fulfillment;
* careful product inspection;
* secure protective packaging;
* reliable shipping solutions;
* transparent shipment tracking where available;
* professional customer support;
* timely communication whenever assistance is required.

Our objective is to ensure that every order reaches our customers safely and in the condition expected from the KEEPER SLEEP brand.

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Before Your Order Leaves Us

Before shipment, every order may undergo a final quality review.

Depending on the product and fulfillment location, this review may include verification that:

* the correct products have been selected;
* sizes, colors, and quantities match the order;
* products are clean and free from visible defects;
* all accessories and components are included;
* branded labels remain properly attached;
* protective packaging meets our shipping standards;
* the shipment is properly prepared for transportation.

These procedures are designed to help reduce shipping errors and maintain the quality standards of KEEPER SLEEP.

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Delivery Experience

We believe receiving your order should be just as enjoyable as selecting it.

Our goal is for every KEEPER SLEEP package to arrive:

* clean;
* secure;
* professionally packaged;
* well protected during transit;
* beautifully presented;
* ready to become part of your home.

Every shipment reflects our commitment to quality, attention to detail, and customer satisfaction.

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Shipping Destinations

KEEPER SLEEP may deliver products to domestic and international destinations where our products and shipping services are available.

Available shipping destinations may expand or change over time without prior notice.

Certain products, services, or promotional offers may only be available in selected countries or regions.

If shipping to a particular destination is unavailable, customers will be notified during checkout or shortly after placing an order.

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International Shipping

International shipping availability depends on destination, applicable laws, carrier availability, customs regulations, and operational capabilities.

Customers are responsible for ensuring that products may legally be imported into their destination country.

Certain destinations may require additional documentation or customs processing that is outside the control of KEEPER SLEEP.

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Order Processing

Orders are generally processed during normal business days.

Processing times may vary depending on:

* order volume;
* payment verification;
* inventory availability;
* customization requirements;
* warehouse operations;
* public holidays;
* seasonal demand;
* unforeseen operational circumstances.

Estimated processing times displayed on the website are provided for informational purposes only and should not be interpreted as guaranteed shipment dates.

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Business Days

Unless otherwise stated, business days refer to Monday through Friday, excluding public holidays observed by the applicable fulfillment location.

Orders placed on weekends or public holidays will generally begin processing on the next available business day.

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Peak Seasons

During periods of unusually high demand, including holidays, promotional campaigns, product launches, or seasonal events, processing and delivery times may be longer than usual.

While KEEPER SLEEP makes every reasonable effort to minimize delays, additional processing time may occasionally be necessary to maintain product quality and order accuracy.

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Shipping Methods

Depending on the destination and available services, KEEPER SLEEP may offer one or more shipping methods, including:

* Standard Shipping;
* Expedited Shipping;
* Express Shipping;
* Economy Shipping;
* Scheduled Delivery;
* Local Delivery;
* Premium Delivery Services;
* other shipping solutions made available at checkout.

Available shipping options vary by country, region, product type, and operational availability.

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Carrier Selection

To provide efficient and reliable delivery, KEEPER SLEEP may use one or multiple trusted logistics providers.

Carrier selection is determined based on factors such as:

* destination;
* shipping speed;
* package dimensions;
* product category;
* service availability;
* operational efficiency.

Carrier preferences requested by customers may not always be available.

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Estimated Delivery Times

Estimated delivery times begin after an order has been processed and shipped.

Delivery estimates are based on normal operating conditions and are provided for convenience only.

Actual delivery times may be affected by:

* weather conditions;
* customs clearance;
* transportation disruptions;
* carrier delays;
* local regulations;
* public holidays;
* force majeure events;
* other circumstances beyond the reasonable control of KEEPER SLEEP.

Delivery estimates should not be interpreted as guaranteed delivery dates unless explicitly stated otherwise in writing.

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Shipping Costs

Shipping charges are calculated based on one or more factors, including:

* destination;
* shipping method selected;
* package size and weight;
* number of items;
* promotional offers;
* applicable taxes where required.

Shipping costs, if applicable, will be displayed during checkout before an order is completed.

KEEPER SLEEP reserves the right to update shipping rates without prior notice. Such changes will not affect orders that have already been accepted.

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Free Shipping

From time to time, KEEPER SLEEP may offer complimentary shipping on eligible orders.

Free shipping promotions may be subject to:

* minimum purchase requirements;
* selected products;
* participating countries or regions;
* limited promotional periods;
* additional terms published at the time of the promotion.

Unless otherwise stated, free shipping applies only to standard delivery services.

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Customs Duties & Import Taxes

International shipments may be subject to customs duties, import taxes, value-added taxes (VAT), brokerage fees, or other governmental charges imposed by the destination country.

Unless otherwise specified by KEEPER SLEEP or required by applicable law, these charges are the responsibility of the customer.

Customs authorities may delay shipments while conducting inspections or clearance procedures. Such delays are outside the reasonable control of KEEPER SLEEP.

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Order Tracking

Where tracking services are available, customers will receive shipment tracking information after their order has been dispatched.

Tracking updates are provided by the shipping carrier and may occasionally experience delays or temporary interruptions.

Tracking information should be considered informational and may not always reflect the shipment’s real-time location.

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Delivery Attempts

Delivery procedures vary depending on the carrier and destination.

If a delivery attempt is unsuccessful, the carrier may:

* attempt redelivery;
* hold the shipment for customer collection;
* contact the recipient for scheduling;
* return the shipment to the sender.

Customers are responsible for monitoring tracking updates and responding promptly to delivery notifications.

Additional shipping charges may apply if a shipment must be resent due to unsuccessful delivery attempts not caused by KEEPER SLEEP.

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Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information.

This includes, where applicable:

* recipient name;
* street address;
* apartment or suite number;
* postal code;
* city;
* state or province;
* country;
* telephone number;
* email address.

KEEPER SLEEP is not responsible for delays, failed deliveries, additional shipping costs, or returned shipments resulting from incorrect or incomplete shipping information provided by the customer.

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Lost Packages

If a shipment appears to be lost during transit, customers should contact KEEPER SLEEP as soon as reasonably possible.

We will work with the shipping carrier to investigate the shipment and determine an appropriate resolution.

Depending on the circumstances, available remedies may include:

* shipment investigation;
* replacement shipment;
* refund;
* insurance claim where applicable;
* another reasonable solution.

Investigation timelines depend on the procedures of the shipping carrier.

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Damaged Shipments

If an order arrives with visible shipping damage, customers are encouraged to:

* inspect the package before accepting delivery whenever reasonably possible;
* photograph the exterior packaging before opening;
* photograph any visible product damage;
* retain all packaging materials until the investigation has been completed;
* contact KEEPER SLEEP promptly.

Timely reporting helps us investigate shipping claims more efficiently.

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Local Delivery Services

In selected locations, KEEPER SLEEP may provide delivery through our own logistics network or carefully selected local delivery partners.

Where available, local delivery is designed to provide greater flexibility, improved communication, and an enhanced customer experience.

Availability of local delivery depends on factors including:

* delivery location;
* operational capacity;
* product availability;
* scheduling;
* weather conditions;
* other logistical considerations.

KEEPER SLEEP reserves the right to determine the most appropriate delivery method for each order, including our own delivery service, trusted third-party carriers, or a combination of both.

Availability of local delivery may change without prior notice.

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Premium Delivery Experience

Where KEEPER SLEEP provides delivery through our own logistics services or specially selected delivery partners, every reasonable effort is made to ensure that each order arrives in excellent condition.

Our delivery standards may include:

* careful transportation;
* clean branded presentation;
* secure protective packaging;
* courteous and professional delivery personnel;
* timely delivery communication where available;
* respectful handling of customer property;
* prompt communication regarding unexpected delays.

Our objective is not simply to deliver a package, but to deliver an experience consistent with the quality and values of the KEEPER SLEEP brand.

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White Glove Delivery

In selected markets and for eligible products, KEEPER SLEEP may offer premium delivery services designed to provide an elevated customer experience.

Depending on availability, such services may include:

* scheduled delivery appointments;
* enhanced product handling;
* room-of-choice delivery;
* removal of protective packaging;
* additional delivery assistance;
* other premium services introduced in the future.

Availability varies by location, product type, and operational capacity.

The introduction, modification, or discontinuation of premium delivery services may occur without prior notice.

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Delivery Delays

While KEEPER SLEEP makes every reasonable effort to deliver orders within estimated timeframes, delays may occasionally occur due to circumstances beyond our reasonable control.

Whenever practical, customers will be informed of significant delivery delays affecting their order.

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Refused Deliveries

If a customer refuses delivery of an order without a valid reason recognized under applicable law, the shipment may be returned to KEEPER SLEEP.

In such circumstances, the customer may remain responsible, where permitted by applicable law, for:

* return shipping costs;
* customs duties;
* carrier fees;
* storage charges;
* other reasonable costs incurred as a result of the refused delivery.

If the refusal is due to shipping damage, an incorrect product, or another error attributable to KEEPER SLEEP, customers should contact us promptly so that an appropriate resolution can be arranged.

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Unclaimed Shipments

If a shipment is held for collection by the shipping carrier and is not claimed within the carrier’s designated holding period, it may be returned to KEEPER SLEEP.

Additional shipping charges may apply if the customer requests that the shipment be sent again.

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Risk of Loss

Unless otherwise required by applicable law, the risk of loss or damage transfers to the customer upon delivery of the order to the delivery address or recipient designated by the customer.

Where applicable law provides otherwise, mandatory legal provisions shall prevail.

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Delivery Restrictions

Certain products or delivery services may not be available in every country, region, or location.

KEEPER SLEEP reserves the right to decline or limit delivery where reasonably necessary due to:

* legal restrictions;
* carrier limitations;
* import or export regulations;
* sanctions or trade restrictions;
* operational constraints;
* safety considerations;
* force majeure events.

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Force Majeure

KEEPER SLEEP shall not be responsible for delays or failure to perform delivery obligations resulting from circumstances beyond our reasonable control.

Such circumstances may include, but are not limited to:

* natural disasters;
* floods;
* earthquakes;
* severe weather conditions;
* pandemics;
* epidemics;
* war;
* terrorism;
* civil unrest;
* governmental actions;
* customs inspections;
* transportation disruptions;
* labor strikes;
* power outages;
* cyber incidents affecting logistics systems;
* carrier operational failures;
* shortages of transportation capacity;
* other events beyond reasonable control.

Whenever reasonably possible, KEEPER SLEEP will make commercially reasonable efforts to minimize the impact of such events and keep customers informed.

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Sustainable Packaging

KEEPER SLEEP is committed to improving the environmental sustainability of our operations whenever reasonably possible.

We continuously seek opportunities to:

* reduce unnecessary packaging materials;
* optimize package sizes;
* improve shipping efficiency;
* minimize transportation waste;
* select environmentally responsible packaging solutions where practical.

Our goal is to balance product protection, customer experience, and environmental responsibility.

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Our Commitment

Every order represents the trust our customers place in KEEPER SLEEP.

For that reason, we strive to ensure that every shipment reflects the same standards of quality, care, and attention to detail that define our products.

Our commitment extends beyond manufacturing exceptional home textiles—it includes providing a delivery experience that is reliable, professional, and worthy of the KEEPER SLEEP name.

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Contact Us

If you have questions regarding shipping, delivery, tracking, transportation, or logistics, please contact KEEPER SLEEP using the contact information published on our official website.

Our Customer Care Team will be pleased to assist you.

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Changes to This Policy

KEEPER SLEEP may update this Shipping & Delivery Policy from time to time to reflect changes in applicable laws, operational practices, shipping services, technology, or business requirements.

The version published on our website at the time an order is placed will generally apply to that order unless otherwise required by applicable law.

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Severability

If any provision of this Shipping & Delivery Policy is determined to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect to the maximum extent permitted by applicable law.

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Entire Policy

This Shipping & Delivery Policy constitutes the complete policy governing shipping and delivery for purchases made through the official KEEPER SLEEP website unless otherwise required by applicable law or agreed in writing by KEEPER SLEEP.

By placing an order through our website, customers acknowledge that they have had the opportunity to review this Policy before completing their purchase.

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