At KEEPER SLEEP, we take pride in creating premium home textiles designed for exceptional comfort, craftsmanship, and long-lasting quality.

Your satisfaction is important to us. If for any reason you are not completely satisfied with your purchase, this Returns & Exchanges Policy explains when a product may be returned or exchanged and the conditions that apply.

This Policy applies only to purchases made directly through the official KEEPER SLEEP website unless otherwise stated.

Nothing in this Policy limits or excludes any mandatory consumer rights available under the laws applicable in your country or region.

⸻

1. Return Period

You may request a return or exchange within 30 calendar days from the date your order is delivered.

After this period expires, returns or exchanges may only be accepted where required by applicable law or where KEEPER SLEEP approves the request at its sole discretion.

⸻

2. General Return Eligibility

To qualify for a return or exchange, a product must satisfy all applicable requirements contained in this Policy.

Products must:

* be returned within the applicable return period;
* be in original resalable condition;
* include all original accessories and components;
* include the original product packaging;
* include all labels, tags, inserts and documentation;
* be accompanied by valid proof of purchase or an order number;
* successfully pass our return inspection.

Failure to satisfy one or more of these requirements may result in the return being refused or, where permitted by applicable law, a reduction in the refund amount.

⸻

3. Product Condition Requirements

Returned products must be in the same condition in which they were received.

Products eligible for return must:

* be unused;
* not have been slept on;
* not have been washed;
* not have been dry cleaned;
* not have been ironed or steamed;
* not have been altered or repaired;
* not have been exposed to excessive moisture;
* not show any signs of wear;
* remain suitable for resale as a new product.

Products must also be free from:

* stains;
* dirt;
* dust;
* makeup;
* cosmetics;
* perfume;
* smoke odors;
* food residue;
* pet hair;
* human or animal hair;
* lint resulting from use;
* mold or mildew;
* biological contamination;
* unpleasant odors of any kind.

Products must not contain:

* cuts;
* tears;
* holes;
* burns;
* pulled threads;
* snags;
* abrasions;
* punctures;
* broken seams;
* broken zippers;
* missing buttons;
* missing components;
* any mechanical damage resulting from customer use.

Any product showing evidence of use beyond what is reasonably necessary to inspect the product may not qualify for return where permitted by applicable law.

⸻

4. Complete Set Requirement

Products must be returned as a complete set.

Where applicable, this includes:

* pillowcases;
* duvet covers;
* fitted or flat sheets;
* decorative elements;
* storage bags;
* protective covers;
* inserts;
* accessories;
* manuals;
* product cards;
* warranty information;
* promotional gifts included with the purchase.

Partial returns of complete bedding sets may not be accepted unless required by applicable law.

⸻

5. Packaging Requirements

Original packaging forms part of the product presentation and helps protect the product during transportation.

Products should be returned in their original packaging whenever reasonably possible.

The original packaging should:

* remain clean;
* remain complete;
* not be significantly damaged;
* not contain handwriting;
* not contain stickers applied by the customer;
* not contain tape directly attached to branded packaging;
* not be crushed or excessively deformed.

Customers should place the original packaging inside a protective shipping carton or mailing package when returning products.

Please do not attach shipping labels or adhesive tape directly to branded product packaging.

Where permitted by applicable law, KEEPER SLEEP may refuse a return or reduce the refund if the original packaging has been significantly damaged or discarded and the product can no longer be resold as new.

⸻

6. Hygiene-Sensitive Products

Certain products are considered hygiene-sensitive due to their direct and prolonged contact with the body.

These products may include:

* pillows;
* duvet inserts;
* mattress protectors;
* sleep masks;
* bedding products;
* other personal-use textile products.

For health and hygiene reasons, products that have been used, slept on, washed, contaminated, or otherwise show evidence of personal use may not be eligible for return or exchange where permitted by applicable law.

This restriction does not apply where the product:

* arrived damaged;
* contains a manufacturing defect;
* was supplied incorrectly;
* or where mandatory consumer protection laws provide otherwise.

⸻

7. Non-Returnable Products

Unless otherwise required by applicable law, the following products are generally not eligible for return or exchange:

* products showing signs of use;
* washed products;
* altered products;
* repaired products;
* damaged products;
* products contaminated by biological materials;
* products with permanent odors;
* products with stains or visible contamination;
* products missing original components;
* products missing labels or identification tags;
* products returned without required accessories;
* personalized products;
* monogrammed products;
* custom-made products;
* final sale products;
* gift cards;
* products that are no longer suitable for resale as new.

Eligibility for return will always be assessed in accordance with this Policy and applicable consumer protection laws.

⸻

8. Health & Biological Contamination

To protect the health and safety of our employees, logistics partners, and customers, KEEPER SLEEP cannot accept products through the standard return or exchange process if they present a biological or health-related risk.

Products may not be eligible for return if they:

* have been used during an infectious illness or isolation period;
* have come into contact with blood, bodily fluids, secretions, excretions, or other potentially infectious materials;
* contain biological contamination or residues;
* have been exposed to medical treatments or specialized sanitizing procedures;
* present a reasonable health or safety risk during handling, transportation, inspection, or storage.

Customers must not return contaminated products without first contacting KEEPER SLEEP.

Where a manufacturing defect is reported for a contaminated product, we may review the claim using photographs, videos, or other reasonable evidence and, where appropriate, provide a replacement or refund without requiring the product to be physically returned.

Nothing in this section limits any mandatory rights provided under applicable law.

⸻

9. Return Inspection Procedure

Every returned product is carefully inspected by trained members of the KEEPER SLEEP Quality Team before a refund or exchange is approved.

During inspection we may evaluate, among other things:

* overall cleanliness;
* signs of use;
* fabric condition;
* stitching quality;
* odors;
* stains;
* contamination;
* mechanical damage;
* packaging condition;
* completeness of the product;
* included accessories;
* labels and tags;
* authenticity indicators;
* photographs provided by the customer;
* consistency with the original order.

The inspection process is intended to ensure fairness, maintain product quality standards, and protect all customers purchasing new KEEPER SLEEP products.

⸻

10. Return Authorization

Before returning any product, customers must contact KEEPER SLEEP using the contact information available on our website.

Customers should provide:

* full name;
* order number;
* product name;
* reason for the request;
* photographs where applicable;
* description of any defect or damage.

Once the request has been reviewed, return instructions and, where applicable, return authorization will be provided.

Products returned without prior authorization may experience processing delays and, where permitted by applicable law, may be refused.

⸻

11. Return Shipping

Unless the product is defective, damaged upon arrival, incorrectly supplied, or applicable law provides otherwise, customers are responsible for return shipping costs.

Customers are encouraged to:

* use a trackable shipping service;
* insure valuable shipments;
* package products securely;
* protect the original branded packaging during transportation.

KEEPER SLEEP is not responsible for products that are lost or damaged while being returned to us unless responsibility cannot legally be excluded.

⸻

12. Damaged, Defective or Incorrect Products

Customers should inspect their order promptly after delivery.

If a product arrives:

* damaged;
* defective;
* incomplete;
* or different from the order placed,

please contact KEEPER SLEEP as soon as reasonably possible.

To assist with the review process, customers may be asked to provide:

* photographs of the product;
* photographs of the packaging;
* photographs of the shipping label;
* a description of the issue;
* the order number.

After reviewing the claim, KEEPER SLEEP may, where appropriate:

* replace the product;
* repair the product where practical;
* issue a partial refund;
* issue a full refund;
* offer another suitable resolution consistent with applicable law.

⸻

13. Refunds

Refunds are processed only after the returned product has been received and successfully completed the return inspection, unless KEEPER SLEEP determines that physical return is unnecessary.

Approved refunds will generally be issued to the original payment method used for the purchase.

Please allow approximately 5–10 business days for KEEPER SLEEP to process an approved refund.

Financial institutions, payment providers, or card issuers may require additional time before funds appear in your account.

Where permitted by applicable law, refund amounts may be adjusted to reflect:

* missing components;
* missing packaging;
* loss in value caused by excessive handling;
* customer-caused damage;
* non-returned promotional items;
* other reductions expressly permitted by applicable law.

If a refund cannot be issued to the original payment method for legal or technical reasons, KEEPER SLEEP will work with the customer to arrange an appropriate alternative where permitted.

⸻

14. Shipping Damage Claims

If external shipping damage is visible upon delivery, customers should:

* photograph the package before opening it;
* photograph all visible damage;
* retain all packaging materials;
* contact KEEPER SLEEP as soon as possible.

Prompt notification helps us investigate shipping-related claims efficiently and may assist in resolving the matter with the delivery carrier.

⸻

15. Exchanges

Eligible products may be exchanged for another size, color, or available product, subject to inventory availability.

All exchanges are subject to the same eligibility requirements, inspection procedures, and conditions described in this Policy.

If the requested replacement product is unavailable, KEEPER SLEEP may offer:

* a comparable product;
* store credit where permitted;
* or a refund in accordance with this Policy and applicable law.

⸻

16. Order Cancellations

Orders may be cancelled before they have entered processing or shipment.

Once an order has been processed, packed, or shipped, cancellation may no longer be possible. In such cases, the customer may request a return after delivery, subject to this Policy and applicable law.

For custom-made or personalized products, cancellations may not be possible after production has begun.

⸻

17. International Returns

Customers outside the country of shipment are responsible for complying with local import, export, customs, and postal requirements.

Unless otherwise required by law or agreed by KEEPER SLEEP:

* customs duties;
* import taxes;
* brokerage fees;
* local handling charges;
* and similar governmental charges

are the responsibility of the customer.

KEEPER SLEEP is not responsible for delays caused by customs authorities, border inspections, force majeure events, or circumstances beyond our reasonable control.

⸻

18. Examples of Products That May Not Qualify for Return

The following examples illustrate situations in which a returned product may not be eligible for a refund or exchange, where permitted by applicable law:

* bedding that has been slept on;
* products carrying perfume, smoke, pet, or other persistent odors;
* products with makeup, lotion, sunscreen, or cosmetic residue;
* products washed, dry cleaned, or chemically treated;
* products damaged during washing or drying;
* products with cuts, tears, burns, pulled threads, snags, or excessive wear;
* products contaminated by biological materials;
* products with missing pillowcases, accessories, inserts, or packaging;
* products with removed or cut brand labels;
* products returned in inadequate shipping protection causing additional damage;
* products damaged by pets;
* products damaged by improper storage or misuse.

These examples are provided for guidance only and do not represent an exhaustive list.

⸻

19. Fraud Prevention

KEEPER SLEEP reserves the right, where permitted by applicable law, to refuse returns, exchanges, or refunds in cases involving:

* suspected fraud;
* abuse of return policies;
* repeated excessive returns;
* intentional product damage;
* false or misleading information;
* unauthorized resale activities;
* attempts to return counterfeit products;
* violations of these Terms.

Any investigation will be conducted fairly and in accordance with applicable law.

⸻

20. Consumer Rights

Nothing contained in this Returns & Exchanges Policy limits, excludes, or replaces any mandatory consumer rights that cannot legally be waived under the laws applicable to your purchase.

Where any provision of this Policy conflicts with mandatory law, the mandatory legal requirement shall prevail only to the extent necessary, while the remaining provisions shall continue in full force and effect.

⸻

21. Changes to This Policy

KEEPER SLEEP may update this Returns & Exchanges Policy from time to time to reflect:

* changes in applicable laws;
* improvements to our services;
* operational requirements;
* new products;
* changes in business practices.

The version published on our website at the time of your purchase will generally apply to your order unless otherwise required by law.

⸻

22. Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact KEEPER SLEEP using the contact information available on our official website.

Our Customer Care Team will be pleased to assist you and work toward a fair and timely resolution.

⸻

23. Severability

If any provision of this Policy is determined to be invalid, unlawful, or unenforceable under applicable law, that provision shall be interpreted or limited only to the extent necessary, and the remaining provisions shall remain fully valid and enforceable.

⸻

24. Entire Policy

This Returns & Exchanges Policy constitutes the complete policy governing returns, exchanges, and refunds for purchases made directly through the official KEEPER SLEEP website, unless otherwise required by applicable law or agreed in writing by KEEPER SLEEP.

By placing an order through our website, customers acknowledge that they have had the opportunity to review this Policy before completing their purchase.

Return Decision Authority

Following completion of the return inspection, KEEPER SLEEP will determine whether a returned product qualifies for a refund, exchange, repair, replacement, partial refund, store credit (where available), or another appropriate resolution.

Each request is evaluated individually based on all relevant circumstances, including but not limited to:

* the condition of the product;
* evidence of use;
* inspection findings;
* photographs, videos, or other supporting documentation;
* information provided by the customer;
* shipping condition upon arrival;
* compliance with this Returns & Exchanges Policy;
* applicable consumer protection laws.

Where additional information is reasonably required to evaluate a claim, KEEPER SLEEP may request further documentation before making a final decision.

Our goal is to resolve every request fairly, consistently, transparently, and in accordance with applicable law while maintaining the quality standards expected of KEEPER SLEEP products.

Nothing in this section limits or excludes any mandatory consumer rights that cannot legally be waived under applicable law.

⸻

© 2026 KEEPER SLEEP. All rights reserved.